Return & Refund Policy

We have a 48-hour return policy for damaged, defective, incorrect or short-delivered products, which means you have 48 hours after receiving your order to contact us and request a return or resolution.

To be eligible for a return, your fabric must be in the same condition that you received it — unused, uncut, unwashed, unstitched and unaltered, with its original packaging. You’ll also need your order number or other proof of purchase.

Please record a continuous, unedited video while opening your parcel. The video should clearly show the sealed package, shipping label, opening of the parcel and all products received. If you find any damage, defect, shortage or incorrect product, please record a clear video showing the issue without any cuts or edits.

To start a return, you can contact us at shankertradersindia@gmail.com. Please do not send any product back without first contacting us and receiving return instructions. Items sent back without prior approval may not be accepted.

You can always contact us at shankertradersindia@gmail.com for any questions regarding returns or refunds.

Damages and issues

Please inspect your order immediately upon reception and before cutting, stitching, washing or using the fabric. Contact us within 48 hours if your product is damaged, defective, the wrong product was delivered, or the quantity received is incorrect.

A clear, continuous and unedited unboxing video may be required for us to verify and process your claim.

Exceptions / non-returnable items

Fabrics that have been cut, stitched, washed, dyed, altered or otherwise used cannot be returned or exchanged.

Minor variations in colour, texture, printing, embroidery, beadwork or finish caused by lighting, screen settings or the natural characteristics of textiles are not considered defects.

Products specifically marked as Sale, Clearance or Non-Returnable are also not eligible for return or exchange, except where required in the case of a confirmed damaged, defective or incorrectly supplied product.

Exchanges

Exchanges may be offered for products that are confirmed to be damaged, defective or incorrectly supplied, subject to verification and availability.

If you would like a different fabric, colour, design or quantity because of a change in preference, you will need to place a new order. Please contact us before returning any product.

Refunds

We will notify you once we’ve received and inspected your return and will let you know whether your refund has been approved.

If approved, the refund will be processed to your original payment method. Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

If you have not received your approved refund after a reasonable processing period, please contact us at shankertradersindia@gmail.com

Shanker Traders
shop no. 124, Pooja Wholesale Complex, Kalka Chowk, Ambala City, Haryana, India
Email: shankertradersindia@gmail.com